Refund policy

RETURNS

Please contact us to start a return.

Items must be returned within 30 days of purchase. All returned items must be in original boxes or packaging and properly packaged to avoid damage during shipment. All returned items must be in re-sellable condition and are subject to inspection for use & damage before credit is issued.

All sale items are final sale and cannot be returned. Returned items may be subject to a 15% restocking fee.

Custom items are non-returnable, non-exchangeable, and non-refundable.

Customer is responsible for any return shipping costs. Kengla Flag Co. does not provide free return shipping unless the wrong product is sent or there is a defect with the product.

EXCHANGES

We understand that occasionally our customers will order the wrong size flag, flag pole or accessory(s). We will do our best to work with you to exchange the product(s). The customer is responsible for any return & exchange shipping costs. 

Items for exchange must be returned within 30 days of purchase. All returned items must be in original boxes or packaging and properly packaged to avoid damage during shipment. All returned items must be in re-sellable condition and are subject to inspection for use & damage before an exchange is issued.

Customer is responsible for paying the difference between the return & exchanged product(s) and shipping costs for the return & exchange. Kengla Flag Co. does not provide free return shipping unless the wrong product is sent or there is a defect with the product.

Custom items are non-returnable, non-exchangeable, and non-refundable.

REFUNDS

Custom items are non-returnable, non-exchangeable, and non-refundable.

Items can be returned or exchanged within 30 days of purchase. All items for exchange must be in original boxes or packaging and properly packaged to avoid damage during shipment. All exchanged items must be in re-sellable condition and subject to inspection for use & damage before credit is issued.

All sale items are final sale and cannot be returned.

It may take up to 10 business days to inspect for use & damage before a refund is issued. Returned items may be subject to a 15% restocking fee.

Customer is responsible for any return shipping costs. Kengla Flag Co. does not provide free return shipping unless the wrong product is sent or there is a defect with the product.